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Retention

Strategies for improving LTV, churn reduction, and post-purchase engagement.

Tools & TechnologyAcquisitionIndustry & InsightsKPI’sRetentionMarketingMerchandisingAnalytics
#21 Welcome Discounts
Jan 30, 2025

#21 Welcome Discounts

A 10% welcome discount requires 40% more orders for the same profit

Alexander Jost
Alexander Jost
#20 The LTV Playbook
Jan 16, 2025

#20 The LTV Playbook

Inside the top 1% of eCommerce: How leading CEOs use LTV to drive strategic growth

Alexander Jost
Alexander Jost
#19 Product Affinity
Jan 09, 2025

#19 Product Affinity

Reveal how past shoppers behave—and how to encourage them to buy again.

Alexander Jost
Alexander Jost
#17 Scaling from $5M to $50M
Dec 05, 2024

#17 Scaling from $5M to $50M

The recipe for scaling a brand to +$50M on Shopify and the essential role of retaining customers.

Alexander Jost
Alexander Jost
#11 Product Stickiness
Sep 19, 2024

#11 Product Stickiness

How effectively your products retain customers and encourage repeat purchases

Alexander Jost
Alexander Jost
#8 Repeat Purchase Rate
Jul 11, 2024

#8 Repeat Purchase Rate

5 reasons why repeat orders lead to a combinatorial explosion of your profits

Alexander Jost
Alexander Jost
#6 The Forgotten Longtail
Jun 27, 2024

#6 The Forgotten Longtail

The forgotten longtail and the interplay between acquisition and retention.

Alexander Jost
Alexander Jost
#3 Reducing Returns
Jun 06, 2024

#3 Reducing Returns

High return rates are usually due to poor customer segmentation rather than sizing or product quality

Alexander Jost
Alexander Jost
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